RISING SUN GLASSES ™| http://risingsunglasses.com HELP / FAQ | RISING SUN GLASSES ™

HELP / FAQ

Payment

Payment can be made with a credit card, a debit card, or a Paypal account. You do NOT need a Paypal account to buy. Paypal accepts credit cards, and debit cards, and does not require having a Paypal account for purchase.

Shipping

- How much does shipping and handling cost? Shipping to EU:  EUR 14.- , it takes 4-6 business days, after the order has been processed, and it includes order tracking. Shipping to CH:  CHF 9.- , it takes 1-2 business days, after the order has been processed, and it includes order tracking. Shipping to USA and World:  20 USD, it takes 10-15 business days, after the order has been processed, and it includes order tracking. Shipping to USA and World – Priority Mail:  45 USD, it takes 3-7 business days, after the order has been processed, and it includes order tracking. - How long does it take for my order to ship once it’s been placed? RISING SUN GLASSES™ does NOT ship orders the same day that they are placed. Please allow up to 2-4 business days for processing your order. You will receive a tracking number once we have shipped your order.

International Orders

- Can I order from RISINGSUNGLASSES.com if I live in … ? RISING SUN GLASSES™ ships your orders worldwide. Nevertheless, if you have doubts that we’ll ship to your country, please contact us before ordering. We are shipping from the EU & Switzerland. It is possible that your country will apply additional import taxes on top of the purchase amount. Please ask your local tax department for more information.

Returns

Follow these easy steps for returns here IMPORTANT: Only products purchased from RISINGSUNGLASSES.com, unworn, and still in the box they came in, can be returned. A fully completed return form MUST be included with all returns. An invoice number from the original order must be written on the form. Please contact us if you need help locating your invoice number. - What is your return policy? RISINGSUNGLASSES.com accepts returns within 60 days (sixty days) of receipt of your order. We accept unworn products purchased from RISINGSUNGLASSES.com only. We do not refund or reimburse shipping charges. Any merchandise considered worn upon return will be subject to a € 10.- “60 day fee”. - How do I return my RISING SUN GLASSES™? To return your unworn RISING SUN GLASSES™ , you must send them back to us accompanied by a return form. Returns are processed shortly after receipt. Please allow 1 (one) billing cycle for the credit to appear on your credit card statement. We do not reimburse shipping for returned merchandise. - Do I have to pay to return the sunglasses to you? Customers are responsible for shipping all returned merchandise back to our warehouse. We do not offer return shipping labels. - Which method of shipping should I use to send my items back? You can choose any method you like. But we highly recommend securing a tracking number to your return package from the shipping company you use. RISING SUN GLASSES ™ will not be liable for any return packages lost in transit. - Did my return package arrive back at your warehouse? Please reference the return tracking number provided by your shipping company to verify that your package has been delivered. If the tracking number confirms delivery, please be assured your package has been received and will be processed shortly. You will not receive return shipping notification from us upon arrival at the warehouse. - How do I know my return has been processed? Please allow up to 10 business days for processing from the time we receive your returned package. - If I return my order does RISING SUN GLASSES™ take away their donation given for my pair? RISING SUN GLASSES.com accepts returns within 60 days of online purchase. Given that the item has been returned to us correctly and unworn, you will be given a full refund. Once you ordered the glasses, we will make sure another person will get cured of blindness. We would never take back that promise. This way, whether you enjoy the sunglasses for their lifetime, or send your order back, a person in need will be able to see the sunlight again.

Manufacturing

– Where is RISING SUN GLASSES™ eyewear manufactured? RISING SUN GLASSES™ eyewear is handmade in a small factory in Italy. We are located close to the factory and we visit the wonderful people creating our glasses regularly. Our choice to produce the eyewear in Italy is not just a quality statement, we want to be a part of the solution not the problem. Exploiting one part of the third world, while helping another, is not the solution.  Producing our sunglasses in Italy ensures that the workers have been offered the best working conditions. The work conditions, combined with the highest standards in ecological thinking, as well as in product quality, are our reasons why we chose to produce our sunglasses in Italy.

Materials / Recycling

Rising Sun Glasses ™ eyewear is made of highest quality Cellulose Tenite® (a polymer with low ecological impact manufactured using natural, renewable softwood materials. Find more information here.Stainless steel “RSG” Braille Font insignia is placed on both temples. Our lenses are made from polycarbonate. We use polycarbonate because it is far thinner and lighter than traditional plastic or glass lenses. It is the most impact-resistant material on market and offers 100% UV protection. All pigments used to color the glasses are bio-degradable and non-toxic.

Is it possible to replace the built-in lenses with my prescription lenses?

RISING SUN GLASSES ™ are sold and shipped with the built-in tinted lenses only! It is possible for your optician to replace the lenses using our frame with your tinted, or non-tinted prescription lenses.

Styles

– Will there be more RISING SUN GLASSES ™ styles in the future? Our model .001 is the first in, and for now, our only model in the Rising Sun Glasses™ line. We are planning to create more models in the future. Stay tuned to our future development by signing-up to our mailing list, ensuring that you will get the news first.

Caring for Your RISING SUN GLASSES™ eyewear

Your new eyewear comes with a RISING SUN GLASSES ™ lens cloth for cleaning. Using it will preserve the quality of the RISING SUN GLASSES ™ lenses. Avoid using household detergents, soaps, or other abrasive materials to clean your lenses. Store your RISING SUN GLASSES ™ eyewear in the protective case you received with the glasses.

Profit or Non-Profit

- Is RISING SUN GLASSES ™ a not-for-profit organization? RISING SUN GLASSES ™ is a SWISS for-profit company. We believe in social entrepreneurship and the responsibility of every entrepreneur and company to make the world we live in a little bit brighter every day. We do not want to wait until politics & politicians have solved certain issues to take action. Together with you, we want to take action right now. Together with us, our customers become part of the solution to third world blindness. Together we make change happen now.